Returns
Returns & Exchanges
Not for you? We get it — underwear is personal. You have 30 days from delivery to send it back for an exchange, store credit, or a refund.
To start a return, go here.
The 30-Second Version
- 30 days from delivery to start a return or exchange
- Free exchanges (size or style swap, same order)
- Free store credit
- 5% fee if you'd rather have it back on your card
- Free prepaid return label, emailed to you when you start a return
- Final sale items stay final sale (anything 40% off or more, including tentpole sales)
What We Need From You
To send something back, it has to be:
- Unworn and unwashed
- Tags still attached
- In its original polybag or packaging, sealed and intact
We inspect every return. If a piece comes back worn, washed, or missing tags, we can't restock it.
How to Start a Return
- Head to your account page (or tap the link in your shipping confirmation email)
- Enter your order number and email
- Pick what you're sending back and tell us why — it helps us make better underwear
- We'll email you a prepaid return label
- Pack it back up in the original polybag, drop it at any USPS or carrier location, and you're done. Refunds land in 5–10 business days after we receive and inspect your return; store credit hits your inbox same-day on inspection.
Exchanges
Want a different size or silhouette? Exchanges are free and ship as soon as we process your returned merchandise.
Sets, 3-Packs & 5-Packs
You can return the full pack, or send back individual pieces from a pack — as long as each piece meets the condition rules above (unworn, tags on, polybag intact). Pack pricing applies based on what you keep.
Final Sale
Anything purchased at 40% off or more is final sale. That includes our tentpole sales and any pieces marked "final sale" at checkout. No returns, no exchanges, no exceptions — but we'll always be upfront about it before you buy.
Welcome Code & Promo Refunds
If you used a discount code (welcome offer, friend code, promo), refunds are issued for the amount you actually paid — not the original price.
Damaged, Defective, or Wrong Order
Something arrived not right? Email us at support@almostperfect.com within 30 days of delivery with your order number and a photo. We'll fix it — replacement, refund, or store credit, your call. No need to send the wrong piece back.
International Orders
Returns outside the U.S. are currently customer-paid and store-credit only. Duties and taxes are non-refundable.
Gifts
Returning a gift? Use the gift receipt link in the recipient's order confirmation. Gift returns are issued as store credit only.
Questions?
support@almostperfect.com — we usually answer within one business day.